Shipping & Return Policy
Home Craft Decor has a strict store credit/return policy and does not offer refunds on any purchases
At Home Craft Decor, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction are our priority.
Upon receipt, please inspect your purchase and notify us of any damage. Please note that sizes are approximate.
While we attempt to only work with top quality delivery firms, shipping damages can occur. Due to the tight timelines we have in reporting these damages, it is essential that you report any shipping damage to us within 48 hours of receipt of your goods. If you are working with a designer or contractor, please have them inspect items upon their arrival, and not upon installation.
All items will be inspected upon return. A restocking fee will apply, starting at 40% of the purchase price, for any item returned. A Store credit/Gift Card will be provided for the remainder amount which can be used to purchase other items in the store or online.
Proof of purchase is required to issue an appropriate exchange or credit, as well as any taxes due to be applied in accordance with applicable state law.
All claims must be pre-authorized by emailing firstname.lastname@example.org or by calling 416 - 364 - 4497/ 647-347-6643. Returns received and not pre-authorized will not be accepted.
Cancellation Of Orders And Out Of Stock Items:
Home Craft Decor may allow cancellation on your order or part of your order if the item is no longer available (discontinued products) – in most instances we will contact you via telephone or e-mail to discuss your order.
All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.
Custom Products & Special Orders:
Custom Products & Special orders are items manufactured based on specific customer requests and are not regular showroom merchandise. Purchases of custom-made products including non-stocked upholstery are final. Production times are our best estimate and cannot be guaranteed and do not represent grounds for cancellation or compensation.
Final Sale, Floor Models and Clearance Items:
All Floor Models, Reduced as Is, One of A Kind or damaged are final sale and are not eligible for a refund, store credit, or exchange.
Limited Warranty Color/Look of items:
Due to the many variations in monitors & browsers, further accentuated by difference in photography & lighting of pictures, color reproduction is not precise. For that reason, we CANNOT guarantee an item viewed on the site, accurately portrays its color/look.
Limited Warranty Leather Upholstery Coverage:
Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
Limited Warranty Natural Products Coverage:
Wood, marble, slate, stone, and weathered wood are natural products and prone to variations in color, pattern, and density. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
Shipping, Insurance And Other Handling Charges:
Shipping, Insurance and all other handling charges/fees are the customer’s responsibility and are non-refundable. If you wish to have your item insured (Please advise us of this at time of order if you would like to have item insured). Unless the item received was defective/damaged in which case please contact us.
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.