Shipping & Return Policy
Merchandise purchased from https://crafthomedecor.com may be returned for store credit or exchange only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by emailing firstname.lastname@example.org or by calling 416 - 364 - 4497/ 647-347-6643. Returns received and not pre-authorized will not be accepted. Non-stock items, special orders, lighting and polycarbonate items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Please include a copy of your order along with contact information with your return. Returns should be properly packed and sent at the customer’s expense, to:
Home Craft Decor
600 Queen Street West
Actual cost of shipping item to you will not be credited or refunded. Please inspect your items immediately upon delivery. Damage claims must be reported within 3 business days of receipt in order to process a proper claim. This is extremely important if items are not to be installed or used immediately. If you are working with a designer or contractor, please have them inspect items upon their arrival, and not upon installation. Please contact us within 3 business days of receipt to report damages or defects. We will do our very best to promptly arrange a replacement or return if a claim is reported in this time period. Returned merchandise must arrive back at Home Craft Decor within 14 days of delivery. Claims received after 14 days of delivery will not and cannot be processed.
CANCELLATION OF ORDERS AND OUT OF STOCK ITEMS
You may only cancel your order via email, telephone or fax up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel.
You are responsible for all shipping costs, and insurance costs if you wish to have your item insured (Please advise us of this at time of order if you would like to have item insured). Home Craft Decor may cancel your order or part of your order if the item is sold out and no longer available – in most instances we will contact you via telephone or e-mail to discuss your order.
In the event of partial orders, Home Craft Decor will ship the items in-stock and remove any items out of stock from your order.
- All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.
SALE AND DISCOUNTED ITEMS
All Floor model sale is final sale
All sale and discounted items are a final sale and cannot be exchanged or returned.