Frequently Asked Questions
We offer a wide variety of furniture for every room in your home, including living room, bedroom,dining room, and office furniture. In addition to custom and high-quality pieces, we also haveexcellent reproductions of popular designer brands.
We have an online store for convenient shopping, or you can visit one of our locations to place an order and view our products in person. Our stores are located in Downtown Toronto (Flagship store), Scarborough, and Mississauga.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and Apple Pay for secure and easy transactions.
We offer exchanges if the product is damaged. For returns, we provide store credit with no expiration date. Please refer to our return policy for further details.
Free delivery is available for orders over a certain amount, depending on your location. Otherwise, delivery fees may apply based on the product size and location of your order.
Delivery times depend on product availability and location. Most orders arrive within 7–10 business days, but the ETA for suppliers from states (approx 3 - 4 weeks if in stock) and custom pieces may take longer. You’ll receive an estimated delivery date at the time of purchase.
Yes, we offer assembly and white glove delivery services at an additional cost. Please inquire during checkout or contact us for more details.
Yes, you will receive tracking information once your order has been shipped, so you can monitor its progress until it reaches you.
If your order arrives damaged, please contact our customer service team within 7 days of receiving the product. We’ll work with you to resolve the issue and arrange for a replacement.
Yes, we offer gift cards for purchase online and in-store. They can be used for any product on our website or in our showroom.
We provide detailed product dimensions on our website. For further assistance, you can visit our showroom to see the furniture in person or consult with one of our team members.
While we don’t offer formal design advice, we can assist you with product details, recommendations, and information to help you choose the right furniture for your space. If you need further assistance, feel free to visit our showroom, where our team can help you explore our range of products and answer any questions.
Yes, we provide furniture solutions for both residential and commercial spaces. Whether you're furnishing an office, restaurant, or other business, we have the products and expertise to assist. We also offer trade services for businesses, ensuring tailored solutions to meet your needs.
Yes, we have showrooms where you can see our furniture in person. We encourage you to visit us to experience the quality and craftsmanship of our products before making a purchase.
We have three showrooms across the GTA:
● Downtown Toronto (Flagship Store)
● Mississauga
● Scarborough
Feel free to stop by any of our locations to explore our collections!
We offer custom furniture options, allowing you to choose the materials, finishes, and sizes that best fit your needs and style.
Sign up for our newsletter or follow us on social media to stay informed about new arrivals, promotions, and special events. We also announce exclusive offers and sales online.
Replica furniture refers to reproductions of iconic or designer furniture pieces. These pieces aim to capture the aesthetics, proportions, and functionality of the originals at a fraction of the cost.
While original designs often come with premium pricing due to brand prestige, exclusivity, and craftsmanship, replicas focus on making these styles more accessible.
Benefits of Replica Furniture:
● Affordability: Replicas are significantly less expensive than original designer pieces.
● Aesthetic Appeal: They offer the same iconic look, allowing you to elevate your space without breaking the bank.
● Wider Availability: Originals may be limited editions, while replicas are often mass-produced.
● High-Quality Materials: Replica furniture can feature materials like top-grain leather, vegan leather, solid wood, or other durable alternatives depending on the product. The materials used vary by product, so feel free to contact us for more detailed information about specific items.
Replica furniture is legal in many regions as long as it adheres to specific regulations. In most cases, designs that are no longer under copyright or patent protection can be legally reproduced. However, producing replicas of furniture still protected by intellectual property laws is prohibited in certain countries.
Ethical Considerations:
● Affordable Accessibility: Replicas make iconic designs available to a broader audience, promoting inclusivity in design.
Replica furniture offers a practical solution for those who admire iconic designs but are mindful of their budget.
Key Advantages:
1. Style: Replicas replicate timeless aesthetics, allowing you to achieve a designer look for your space.
2. Affordability: They provide a cost-effective alternative to original designer furniture without compromising style.
3. Functionality: Many replicas are designed with modern materials, ensuring both durability and practicality.
For budget-conscious customers, replica furniture offers the perfect blend of elegance and value.
Not all replicas are created equal, so it’s essential to recognize quality reproductions.
Tips for Identifying High-Quality Replica Furniture:
1. Materials: Look for sturdy materials such as solid wood, durable metals, and high-grade upholstery.
2. Craftsmanship: Pay attention to clean finishes, tight joints, and smooth edges.
3. Proportions: High-quality replicas maintain the exact dimensions and design integrity of the original.
4. Comfort: Test seating for comfort and proper ergonomic support.
5. Reviews and Reputation: Choose a supplier with positive customer reviews and a reputation for quality products.
At HCD Furniture, we ensure all our replicas meet these standards to provide lasting value and style.
Yes, many replica furniture pieces can be customized to suit your preferences. At HCD Furniture, we offer a variety of personalization options to help you create furniture that perfectly fits your style and needs.
Customization Options Include:
1. Materials: Choose from different types of fabrics, leathers, or finishes.
2. Colors: Select from a wide range of shades to match your space.
3. Sizes: Adjust dimensions to fit your room or specific requirements.
4. Details: Opt for specific design elements like stitching patterns or cushion firmness.
Our team is happy to work with you to ensure your replica furniture is not only stylish but also uniquely yours.
At HCD Furniture, we do not offer long-term warranties on our furniture. However, if your furniture arrives damaged or has any defects, we offer a replacement within 7 days of delivery. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.
Our furniture is crafted using high-quality materials, including top-grain leather, vegan leather, and solid wood. These materials ensure both durability and aesthetic appeal. Depending on the product, we offer a range of upholstery and finishes to suit your preferences. For more specific details on the materials used in each piece, feel free to contact us.
Most of our furniture is made in China and Vietnam, where we partner with skilled manufacturers to create high-quality pieces. Additionally, we also work with suppliers from the United States to provide a diverse selection of furniture. Each item is carefully crafted to meet our strict quality standards.
We offer shipping across North America and the USA. Whether you're located in Canada or the United States, we ensure that our furniture is delivered to your doorstep. For specific shipping rates and delivery timelines to your location, please reach out to us.
The time it takes for your order to arrive at the showroom for pickup depends on the product, availability, and pick up location. Typically, it can take 3-6 business days for in-stock items. For custom or special-order pieces, the timeline may vary, and we will provide you with an estimated arrival date at the time of purchase.
Our team will notify you as soon as your order is ready for pickup. Feel free to contact us for more detailed information about your specific order.
Yes, you can share a furniture piece you like, and we can discuss the material, color, or any other changes you want. Alternatively, based on your requirements, we can suggest a few options that you can modify as per your liking.
Feel free to contact our team or visit one of our showrooms to explore customization options tailored to your needs and preferences.